Terms and Conditions of Device Repairs

These terms and conditions govern the relationship between eLux Intel Limited and the Customer in the provision of the Authorized Warranty Repair and associated Device Management Services. The Customer agrees to be bound by all terms and conditions in order to continue the booking for Services.

DEFINITIONS

1. BERmeans Beyond Economical Repair, wherein a device’s estimated cost of repair exceeds its replacement value.
2. Customer means the person engaging between eLux Intel to provide the Services and any third party whom the Customer has expressly or impliedly authorized to act on their behalf.
3. Faulty part means a part that is deemed to be faulty and/or working incorrectly as determined by eLux Intel, the manufacturer and its authorized service providers.
4. Personal Information means all information provided by the User to eLux Intel in connection with these Terms where such information is identified as confidential at the time of its disclosure or ought to be reasonably considered confidential based on its content, nature or the manner of its disclosure, but excluding:
   (a)   information that enters the public domain or is disclosed to a party by a third party, other than through a breach of these Terms; and
   (b)   information developed independently by a party.
5. Services means the booking for repair services, check repair status services provided by eLux Intel through the Site. This includes Services currently offered by eLux Intel and any Services or products that eLux Intel may choose to offer in the future.
6. TAT means Turnaround Time.

SERVICE FEES AND QUOTES

Quotes are quoted upfront. However, eLux Intel reserves the right to amend or change the quote during the repair process.

A nominal service and inspection fee may be charged for a rejected quote at the discretion of eLux Intel limited.

You may reject quotes in the event that there is a mistake or error on the promotions and specials listed on the eLux Intel/eLux Connect website. We will allow customer negotiate a service fee discount in this event.

REPAIR

eLux Intel repairs phones, tablets and other hand held devices. eLux Intel reserves the right to refuse a request for Services or a Customer.

The Customer acknowledges and agrees that a repair by eLux Intel, an accredited partner of the Customer’s device’s manufacturer:

1. May still void the Customer’s device’s manufacturer’s warranty if device has already gone out of warranty at the time of repair
2. if the device was disassembled at the time it was brought in to eLux Intel for repair;
   then eLux Intel will not be liable for any abnormal behavior of the device after certified repair procedure has been carried out.
3. The Customer acknowledges and agrees that the Customer’s device may have other additional faults than those first diagnosed. We are not responsible for a device which, upon examination has further faults and/or damage which results in the device subsequently not operating at all or not operating in the manner in which it did prior to eLux Intel examining it.
4. TAT provided is an estimate only. eLux Intel will not be liable for any loss or damage for any reasonable delays in the TAT. Any changes to the TAT will be relayed to the Customer. The TAT may be longer than expected depending on various factors, including but not exclusive to the complexity of the faults, availability of parts, or damage during the repair process. TAT for any rework or warranty claims may take longer than standard repair TAT.
5. Parts may be faulty, incorrect or out of stock. In the event that eLux Intel needs to order in new parts for the Customer’s repair, eLux Intel will advise the Customer and provide the Customer with a new TAT for the completion of the repair. The Customer is not automatically entitled to a discount when this occurs.

DATA LOSS

While eLux Intel will take reasonable precautions during the repair process, we are not responsible or liable for any loss of data, photos, videos, device settings or any other specific user aspects from the Customer’s device. We recommend that the Customer back up the Customer’s device prior to handing it over to us for repair.

eLux Intel will not back up the Customer’s device unless in situations where customer has entered into a contract that such task can be carried out at the customer’s total risk and this is recorded on the prima facie eLux Intel receipt/job card prior to the start of the repair process.

If the Customer requests eLux Intel to back up their data or other aspect of their device, the Customer acknowledges and agrees that eLux Intel does not and cannot guarantee that the data etc. will be backed up accurately or at all. Customer is responsible for all data before and after the repair of device whether or not it has instructed eLux Intel to back up the device.

PRIVACY

eLux Intel will ensure that any personal information disclosed to us for the whole repair process will be kept confidential. We will not distribute the Customer’s personal information to third parties unless it is in accordance with the repair requirements.

During the repair process we may require access to the Customer’s personal information/application to complete the repair.

By submitting the Customer’s device for repair, the Customer acknowledges and consents to the Customer’s email address being included in the eLux Intel mailing list. eLux Intel sends out commercial electronic messages to its mailing list for promotional purposes or to update the Customer on any changes in its services and policies. The Customer is able to unsubscribe to the eLux Intel mailing list at any time.

eLux Intel may divulge the Customer’s personal information if criminal activity is involved or if requested by law enforcement.

WARRANTY

Our company policy accommodates three (3) months repair warranty on all devices we have provided services on. This warranty covers actual replacement parts and the cost of procedure performed on the device. Any issue on the device arising from customer misuse resulting in breakage or extended exposure of device to external force or conditions that generally constitute the voiding of warranty as stipulated by the original equipment manufacturer is not covered.

For example: if the Customer notify eLux Intel within 90 days of an issue with the Customer’s device relating to parts used to repair it, eLux Intel will repair the device at no cost to the Customer for both the parts and labour. However, if the Customer notifies eLux Intel after 90 days of an issue with the Customer’s device relating to parts used to repair it, eLux Intel will not be held liable in this situation.

1. This does not include any warranties or guarantees that the Customer’s device will continue to function for an indefinite period of time. eLux Intel can only provide warranties for the services it has provided the Customer. There may be other issues that contribute to the functioning of the Customer’s device, including but not exclusive to fair wear and tear, age, and environmental factors.
2. The Customer acknowledges and agrees that a lifetime warranty for parts cannot be provided.
3. eLux Intel sources parts from manufacturers. eLux Intel can only guarantee that parts sourced from the manufacturers are genuine. However, we do not extend the OEM’s warranty on parts or take up their liabilities on such parts or the source of these parts from the OEM.
4. The Customer acknowledges and agrees that warranty will be void if:
   (a) the device is subject to physical damage or liquid damage after repair; or
   (b) the device is opened by any third party (excluding any eLux Intel authorised repair centres or the manufacturer) or the Customer after repair; or
   (c) there is physical damage to the parts after repair; or
   (d) the parts are damaged by any third party or the Customer after repair not related to the original fault and or the parts replaced.
5. The OEM warranty takes precedence over any and all other warranty promised as a result of the customer’s engagement with eLux Intel.

UNCLAIMED GOODS

eLux Intel will, subject to payment of all monies owing to it under these Terms, hand over the device to any person who delivers a prima facie eLux Intel receipt of device.  eLux Intel is not obligated to determine the bona fides of the person claiming title of the device when a person delivers over a prima facie eLux Intel receipt of device and in no way shall eLux Intel be liable in any way to the Customer where the device is handed to a third party who is in fact not entitled to the device but for the fact of claiming title of the device through the presentation of the receipt.

Where a Customer loses a receipt of device, eLux Intel may at its discretion establish the Customers title to the device in any reasonable manner it deems fit.  If, in its reasonable opinion, eLux Intel establishes title to a device in this manner, eLux Intel shall in no way be liable to the Customer where it is subsequently determined that eLux Intel has been a party to fraud or other method of identification theft.

Where a Customer wishes to have a third party pick up a device, eLux Intel may at its discretion establish the third party’s identification to ensure that it may pick up the device on behalf of the Customer in any reasonable manner it deems fit.  If, in its reasonable opinion, eLux Intel establishes the identification of the third party who is to pick up the device for a Customer in this manner, eLux Intel shall in no way be liable to the Customer where it is subsequently determined that eLux Intel has been a party to fraud or other method of identification theft.

The Customer acknowledges and agrees that the Customer forfeit the Customer’s device to eLux Intel and eLux Intel has the right to recycle the Customer’s device within 30 days if;
(a) the contact details the Customer provide eLux Intel are not correct; or
(b) after the completion of the repair and advice of repair cost, no payment or arrangement for  the collection of the device and payment of eLux Intel’s fees has been received; or
(c) after eLux Intel has provided a quote and no response has been received; or
(d) after eLux Intel advised the Customer that the device is BER and no payment or arrangement for the collection of the device and payment of eLux Intel’s fees has been received.

If the Customer fails to contact after eLux Intel have attempted to contact the Customer within a 30-day period, the Customer’s conduct will constitute consent to forfeit the Customer’s device to eLux Intel in lieu of payment. If payments have been completed, a demurrage charge for storage will set in and would be charged every day until customer retrieves device. After a 90-day period, device would be disposed to offset accrued bill.

LIMITATION OF LIABILITY

The Customer agrees that we shall not be liable for any damage of any kind whatsoever suffered as a result with the subject of these Terms. In no event shall we be liable for any indirect, punitive, special, incidental or consequential damage (including loss or interruption of business, revenue, profits, use, privacy, data, goodwill or other economic advantage) however it arises, whether for breach of contract or in tort, even if it has been previously advised of the possibility of such damage.

Without limiting the foregoing, in no event will eLux Intel’s aggregate liability to the Customer exceed, in total, the market value of the device when it is brought in for repair.

The Customer acknowledges and agrees that the scope of service eLux Intel extends only to the repair of devices. eLux Intel disclaims any and all liability for any damage of any kind whatsoever suffered as a result of any third party software or application installation or operation of third party software or application. All claims relating to third party software must be made under the relevant third party software end user license agreements.

ENTIRE AGREEMENT

These Terms, and the documents expressly referred to in them, constitute the entire agreement between the Customer and eLux Intel limited, and supersede all previous discussions, correspondence, negotiations, previous arrangements, understanding or agreement between the Parties relating to the Services.

The Parties each acknowledge that, in entering into these Terms, neither of the Parties relies on, and subsequently will have any remedies for, any representation or warranty that is not set out in these Terms.

GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of Nigeria, and each party submits to the jurisdiction of the courts of Nigeria.

Website Terms and Conditions of Use

Please note that by visiting and/or using this site (including reproducing any information, etc.) you have agreed to these Terms and Conditions of Use. If you do not agree to our Terms and Conditions of Use please close this website now and end any further engagement with our service through this channel.

Protection of Information

eLux Intel will not be responsible for any loss and damage whatsoever caused through the use of eLux Intel web site.

Privacy

We want you to feel secure in the knowledge that we take all the steps necessary to protect your confidentiality. Please read this Privacy Statement so that you understand what kind of information we gather from our site and the specific steps we take to protect your personal information once we have stored it. From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

Your Information

At eLux Intel, we understand and share our customers’ concerns about how personal information is collected, used and shared. We want to assure you that we will always handle your personal information securely and carefully.
We are committed to safeguarding your information; this means that, among other things, we will comply with all applicable Nigerian privacy laws and make our staff aware of their obligations in safeguarding your information.

Why we collect information

We may collect information to deliver products or services to you, to complete other transactions with you or on your behalf and/or to better understand your requirements and preferences.
This information enables us to personalize and improve our service and in particular to provide offers that are of greater interest or benefit to you.

How we collect this information

When you place an order and/or register your details with us, we store that information for future reference. This saves you time when you place another service request or shop with us again as you don’t have to re-enter your details.
Sometimes we may add to your personal information, information gathered from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalize and improve our service.

What we collect

The personal information we collect is in most cases supplied by you when you register your details when placing a service request, place an order or provide feedback to us. Generally, the information we collect includes your name, business name, address, delivery address, phone numbers, email address etc. If you place a service request, we also request and gather information that relates to your service request.

Sharing Information

Who we may share your information with?
We will often need to pass personal details such as your name, business name, address and contact number to companies who perform parts of our service delivery. This includes organizations such as the manufacturer(s) of the item/s that you claim, major delivery companies, mail houses and third party fulfilment contractors.
In special circumstances, for example if we sell our business or a substantial part of our business, your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.
From time to time, we may provide aggregated information where it is not possible to identify an individual and to other business partners for various purposes.
If you would like to access your personal information, please e-mail your request via Contact Us on our site.

Security

We will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the Internet. For many of our customers we realize this is an unfamiliar way of buying products and services.
Only specific employees have access to our customers’ personal information, and only under strict controls and procedures.
Our e-commerce sites use a process called Secure Sockets Layer (SSL) technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.

About Cookies… and how they work

When you interact with us on the Internet our system may automatically send you a cookie.
A cookie is a small amount of information sent from a web server to your computer. This information does not personally identify you, but it does tell us that your computer has visited our site and what areas of the site have been browsed.
However, we do not know your personal identity, unless you have previously registered with us.

Links to other web sites

eLux Intel provides links to websites outside of the eLux Intel site. These linked sites are not under the control of eLux Intel and eLux Intel is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.
For your convenience, the eLux Intel web site may include links to site on the Internet which are owned, published and maintained by third parties. Please note that such linked sites are not under our control, and therefore eLux Intel cannot assume any responsibility for the content of such linked sites. Links to eLux Intel web site are prohibited without the consent of eLux Intel.