Authorized Warranty Service Solutions

Every credible Original Equipment Manufacturer (OEM) bundles its products and services with some form of prescribed usage warranty. They usually provide a lengthy document to describe what this is, but the summary of it is;

“If you use the equipment as stipulated in the provided manual, it will serve you as stipulated for x period without a noticeable depreciation in functionality. If you have any issues before and within this time, take it to an authorized partner and it will be rectified at NO COST to you”

Warranty periods span a wide range with an even wider associated clause that the customers sometimes need a lawyer to interpret. The most basic conditions are however usually clear. Buy this product or use this service and it will be fit for purpose for this period. The responsible OEMs however go a step further to empower partners and in some cases, put up their own infrastructures to attend to genuine complaints of customers within the warranty period and even outside said period. Also providing guidance in cases of usage violations and warranty clauses interpretations. All this is generally referred to as AFTERSALES. The OEMs recognize that a strong aftersales structure is at the core of repeated patronage. eLux Intel recognizes this too and that is where we align.

eLux Intel team members have been in the Authorized Warranty Service Centre (AWSC) operations for over a decade. We have operated full blown physical locations in Lagos, Abuja, Port Harcourt, and Ibadan, while also running the management of pickup centers in almost every state capital in Nigeria. This experience has among other things stepped up our logistics capacity, customer management, warranty clauses interpretation and general service delivery.

We have however stepped up the terms of service delivery by introducing a web application for customers to interact with. We call it eLux Connect! This brings device servicing and repairs closer to the customers with added convenience still. If you have any challenges with your hand held devices; smart phones, future phones, and tabs, you need to call us now or get on our web application; https://eluxconnect.com. 

The following are some of the benefits of using eLux Connect;